Fresenius Medical Care has announced the launch of Carrie, a custom-built mobile application intended to connect, inform and support Fresenius Kidney Care nurses and clinical teams in the Asia Pacific (APAC) region.
Named ‘Carrie’ in recognition of the “limitless care” provided by the company’s many nurses and clinical teams, the app is a Fresenius initiative that has been developed and piloted in APAC, according to a company press release. Initially launching in Australia, Hong Kong, Singapore and The Philippines, the app will later be offered more widely across the region, and beyond.
Fresenius claims the app was developed on the premise that improved nurse engagement correlates directly with better outcomes in terms of critical safety, quality and patient experience, as well as greater productivity and reduced healthcare costs—with prior research and the findings of internal employee surveys supporting these notions.
As such, Carrie is designed to understand and respond to the unique needs of nurses, enabling them to learn on the go by accessing essential clinical training and short courses that foster professional development, and encourage career progression, within the company, the release adds. Course content has been developed by leading experts in their individual fields. The app keeps users informed with updates and success stories from colleagues, country teams and across Fresenius more generally, as well as providing quick snapshots of company news and business developments.
Cinderella Nyathi, registered nurse at Fresenius Kidney Care in Liverpool, Australia, is part of a group of nurses in the region that has been beta testing Carrie ahead of its official launch. “Carrie is like a pocket assistant, a little helper—it is about us, for us,” she said. “I love the professional development courses, and the reminders on the importance of self-care and wellbeing. We often forget about this for ourselves.”
Shane Angelica Lipnica, clinical unit head at NephroCare Dialysis Clinic E Rodriguez in Quezon City, The Philippines, added: “I now know there is more to learn with the courses, and the videos are also helping me take care of my mental health. I cannot wait to share it with my team.”
Melanie Alonzo, nurse manager at Fresenius Kidney Care Buangkok Dialysis Clinic in Singapore, said: “Carrie has become part of my daily browsing. When I open the app, I feel really connected. I am very proud of my company.”
Other nurses have provided positive feedback on the modern design and technology of Carrie, its interactivity, and the ability to view company-wide news that encourages users to feel part of a bigger team, according to the release.
“Carrie is one of many ways that we can support our nurses and clinical teams in the care they provide,” said Harry de Wit, president and CEO of Fresenius Medical Care Asia Pacific. “Our nurses and clinical teams give so much of themselves to the organisation and to our patients, and Carrie is one way we can return that care—supporting their development and wellbeing, and helping them to thrive. This platform is part of a broader ecosystem of communication initiatives led by the organisation’s commitment to evolving and improving engagement with frontline healthcare teams.”